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Terms & Conditions

This site is owned and operated by Registered Company: Rocami Limited (known as “we” or “us” or “our”). Registered office: Unit 2 Bosworth Avenue, Tournament Fields, Warwick, CV34 6UQ. Registered number: 07165708  (England and Wales).

Accuracy of content

Rocami Limited has taken every care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at time of publishing and all products have been fairly described. Products and product packaging are subject to change at any time and without notice. We accept no liability for changes made to the product, product ingredients or the product packaging. However, orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website. All prices are displayed inclusive of VAT, except those products which are shown as VAT exempt. To the extent permitted by applicable law, Rocami Limited disclaims all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website. Rocami Limited shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on this website.


In order to use this service, you do not need to register on this website.

Password/account security

You are responsible for maintaining the confidentiality of your password and account and any activities that occur under your account. Rocami Limited shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password or account. If you forget your account login details, please refer to the ‘forgotten your password’ link on the login page.


We may monitor activity and content on this website and may take any action we consider appropriate if we suspect you may be in breach of these Terms and Conditions including suspending, attaching conditions to or terminating your access and/or notifying the authorities or relevant regulators of your activities.

Ordering errors

You are able to correct errors on your order up to the point at which you click on ‘submit’ on the final page of our ordering process. If however, you wish to amend after this point, you may call our telesales team between Monday to Friday 9am – 5pm (details on ‘Contact’ page) and there may be a possibility they can assist you before your order is dispatched (usually the next working day).

Notification of errors

You should ensure the items dispatched to you are checked carefully promptly upon receipt. If you believe there may have been an error, you should contact us immediately by phone (as shown on the returns page) and should not open or use any of the items.


All prices on this website are in pounds sterling and include VAT where applicable. We take care to ensure that all pricing information on our website is accurate but occasionally there may be an error. We verify pricing at our dispatch centre. If the correct price is lower than that on the website at the time you place your order, we will charge you the lower price. If the correct price is higher than that on the website, we will try to contact you for instructions using the information provided on your order and give you the choice of cancelling your order or paying the correct price.

Cancellation right

You have the right to cancel your order within seven working days of receipt of the goods. For details of how to exercise this right please see tab ‘Returns’.

Postage and packing costs

The following postage and packing costs will be added to the cost of your order. Where multiple items are included in one order, we may dispatch the items separately in which case, you will only be charged one postage and packing charge.
UK Mainland – National Carrier – £5.95 for orders up to £60*. No charge for orders over £60*
Europe – £20.00 for all orders
Other Areas – Prices available on request from our telesales team, details on ‘contact’ page.

Returns and Refunds

Please see Returns page for details.


In providing payment card details, you confirm that you are authorised to use the card and authorise us to take payment in full for the applicable prescription charges, postage and packing charges and any other charges that become due to us under these terms. Refunds, if applicable, will only be made to using the card originally used for payment.

Links to other websites

We have placed links on this website to other websites we think you may want to visit. We do not vet these websites and do not have any control over their contents. Rocami Limited cannot accept any liability in respect of the use of these websites.
Exclusions of liability
Any disclaimers and exclusions of liability in these terms & conditions shall not apply to any damages arising from death or personal injury caused by the negligence of Rocami Limited or any of its employees or agents or fraud. These disclaimers and exclusions shall be governed by and construed in accordance with English Law. If any provisions of these disclaimers and exclusions shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

Other legal notices

There may be legal notices on other areas of this website which relate to your use of this website, all of which will, together with these terms & conditions govern your use of this website.
Changes to legal notices
We reserve the right to change these terms & conditions from time to time and you should look through them as often as possible.

Use of this website outside England, Wales, Scotland and Northern Ireland

Rocami Limited makes no representation that any products or services referred to in the materials on this website are appropriate for use, or available, in other locations. Those who choose to access this site from other locations are responsible for compliance with local laws if and to the extent local laws are applicable.

Law, jurisdiction and language

This website, any content contained herein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English Law. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English. These terms and conditions do not affect your legal rights.

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